Help at AQVA Bathrooms


7 Days Satisfaction Guaranee

7 Days

Online shopping with AQVA is made effortless. We ensure the satisfaction of the patrons who order bathroom products on-line from our web-store. Thus, you can place your order with composure. You are liable to order the bath accessories through credit card. However, in case of your dissatisfaction, if any, regarding the bathrooms you have ordered, you can opt to return back the same within 7 days after the delivery is done. The price of the item is refunded with the deduction of shipping and handling charges. This guarantee is not applicable on account of exceeding the said 7 days period after the delivery.

If for any reason you are not 100% satisfied with any product, we would like to inform you that you are covered by our 100% Satisfaction Guarantee just send the product back, any time within 7 days of the delivery date and we will be happy to refund you the cost of the product in full.

This is in addition to the excellent manufacturers guarantees. To qualify for this extra guarantee goods must be returned in accordance with our returns procedure, must be unused and in re-saleable condition.

Customer Service at AQVA Bathrooms

Customer Support

AQVA Bathrooms offer you a cost effective way of decorating your bathroom. From the moment, you log on to our web-store; you’ll be on the path to successful bathroom remodeling. Our unique and well-informed categories are loaded with an array of products, and all of them are backed by either a warranty or a guarantee.

Everything you need for your Bathroom Decoration

At AQVA Bathrooms, we love to remodel, and so, we understand the passion of getting a well-decorated bathroom. With our years of experience and technical knowledge in bathroom remodeling, we provide you with great product options, and individually selecting each item means more space to give your bathroom a creative edge.

If you are stuck and need help, our highly qualified sales person can help you select the right bathroom product. We offer Live Chat service, and if you need to speak to us, you can call us at 0116 251 6487. We are open from Monday to Saturday - 9.00am to 6.30pm.

Deliveries at AQVA Bathrooms

Deliveries

At AQVA Bathrooms, we offer fast and efficient deliveries. All you have to do is choose the items you want to buy and where you would like to have them delivered, and then leave it to us; we take care of everything; we ensure that your items are carefully packaged and reach you as quickly as possible.

At AQVA Bathrooms, we take pride in our time bound delivery system, for we offer efficient deliveries all over UK and Europe. At our web-store, we have an overwhelming range of products such as Baths, Shower Enclosures, Brass-ware, and Furniture to offer, with intent to enable you to purchase products of your choice from the range.

In addition to all that, we offer deliveries to any post code in UK and Europe, with varying delivery charges subject to your post code. We have already quoted standard delivery charges on product/s for post codes in England; however, these charges may vary, if you live outside of England and want the deliveries of the products over there.

Notably, size of the parcel/s is crucial. We use carrier companies, which is subject to the size of the parcel/s. We have a few known and reputed Carrier Companies that we hire for prompt, safe and time bound deliveries, and the list includes Yodel, DHL, Translink Express, Royal Mail and Home Delivery Network. All of them do require a signature for all deliveries taken or accepted. To minimise delay, please ensure that you have someone to collect the parcel at your home or office between 9am to 5.30pm, Monday to Friday.

Late Deliveries
Late deliveries can occur in rare occasions, mainly, if it’s a national holiday. We sent out all the details pertaining to the delivery and tracking of the parcel, which includes the detail of the carrier company and the tracking code. Firstly, use the tracking code sent along with your order update email, to check where your parcel is, with the carrier company. This information will help you in finding out if there is an issue with your order. It will give you a clear status; if it has been despatched from our warehouse, and if you feel there’s a delay in delivery, please contact our customer support with the order reference number, and we will investigate further.

Please note: We do not deliver to PO Box addresses. AQVA Bathrooms cannot be held accountable for delays in customs clearance.

Careers at AQVA Bathrooms

Careers at AQVA Bathrooms

The spirit of our company has always been our people. It is our people who bring our products and services to life for our customers. AQVA Bathrooms believes growth and success of business is based on the professional and personal growth of the employee.

We, at AQVA, recognise and encourage skills, professional intelligence and abilities. We provide congenial working environment and motivate genuine and appropriate manpower.

AQVA is on a constant hunt for talented professionals. If you are an experienced professional who is skilled, talented and innovative; if you think you have the skills and traits! Simply walk in to explore the world of opportunities that assures bright career and growth prospects!

If you are one of those who redeem challenges to meet success and growth in life, then AQVA is the place for you!

Current openings for Warehouse Manager - £13,500 to £15,500 subject to experience

Educational Qualification: Graduate (preferably Material Management as specialization) Experience: 2 to 3 years

The individual is anticipated to be a go-getter. Knowledge of managing logistics is mandatory. He/she should possess excellent communication skills together with leadership qualities. Meticulous aptitude is highly expected for this post.

Security Guarantee

Securities

AQVA ensures total confidentiality of your credit and debit card details, name, address, email or else any other information provded by you. The disbursement mode of PayPal is admitted by us. Hence, holding PayPal account entitles you for evasion of entry of the specifications of your card.

In order to verify and send support information to your P.C, together with augmenting your shopping experience cookies are used on our website. With the intention of providing guarantee of unsurpassed service we keep informed about the new products on our website. In case of occurence of your visit after a prolonged period of time you are requested to restore your cookies so that you are informed about the up-to-the-minute products.

AQVA makes use of industry standard encryption software for the purpose of jumbling the perceptive information transferred to us. At present we utilize industry standard SSL 128 byte. – Secure Sockets Layer. .

We do screen the online payment persistently and strive to provide the customer with the paramount and most secured modes of online shopping

Returns Forms & Policies

Return Forms and Policies

If for any reason you are not entirely satisfied with any item purchased, it may be returned for a full refund or exchange, provided it is unworn and returned within 7 Days of Delivery. Please return any goods to us with the original packaging supplied. Goods will only e refunded with proof of purchase.

If any goods purchased are faulty or damaged, you need to request a return form. In order, to request a return form you need to call us at 0116 251 6487. Our support team will mail you the return fo4rm with all the required information, on how to return the item.

Any queries please contact Customer Support by email at info@aqva.co.uk

Coupan Codes

20 Percent

At AQVA, we make buying products more fun and exciting. Not limiting to that, we also realise what our customers want and desire. We do try to make a difference by realising their aspirations and desires as far as possible, besides giving them the opportunity to buying the products of their choice from our range.

At AQVA, we understand the fact that everyone wants to save some extra money when they purchase products for their home; understandably, in the current situations, wherein obtaining what you most desire is not as economical as easily it is said.

Therefore, AQVA has created an attractive money saving scheme, especially, for all our customers.

Here’s your opportunity to save & gain!

  • You will be surprised to know that, at AQVA, you can save money by finding active coupons.
  • From time to time, we introduce special offers and clearance sale on our store.
  • Customers can gain extra benefit from these offers. That’s not all; if they find the active coupon code, they can save more. Isn’t that exciting!

  • Coupon Codes and offers are generally released through our e-mails. So, if you don’t want to be left out, Please subscribe to our newsletters, now!

Cancellation Policy

If you’re not totally satisfied the products/goods for some reason or the other, you can cancel your order within 7(Seven) working days from the day after delivery or collection for credit or refund, by returning the goods sold to you in the same condition as you received them, with all components and accessories.

Please Note: Goods must be complete and unused. As a buyer, whilst the products are in your possession, you’re legally bound to take reasonable care of products. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You must email us at our support desk (support@aqva.co.uk) and notify us your intention to return the goods, you can also us at our National Customer Support Centre within 7 working days from the day after delivery or collection.

Order Tracking

Now, tracking your product and knowing the status of delivery is made easy for you.

To track or to know the dispatch, in transit and delivery status of your product, you have to type your email address and the product number in the field space given below.